Privacy Policy

ClearView Diagnostics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and request our diagnostic services for residential windows and gutters.

1. Information We Collect

We collect information in several ways to provide you with effective diagnostic services and maintain communication with you:

• Contact Form Data: When you submit a service request or inquiry through our website, we collect your name, email address, phone number, property address, and a description of the window or gutter issues you are experiencing.
• Communication Records: We retain copies of emails, phone call notes, and messages exchanged between you and our team regarding your diagnostic appointment or service inquiry.
• Appointment Information: We collect scheduling details, preferred contact methods, and any special access instructions for your property.
• Diagnostic Documentation: During on-site inspections, we capture photographs and notes documenting visible water damage, window degradation, mineral buildup, and gutter conditions. These diagnostic images are associated with your property address and contact details.
• Website Usage Data: We may use analytics tools to collect non-identifying information about how visitors use our website, including pages visited, time spent, and referring sources. This helps us improve our service information and user experience.
• Cookies and Similar Technologies: Our website may use cookies or similar tracking technologies to remember your preferences and enhance your browsing experience. These are typically non-identifying and do not track you across other websites.

2. How We Use Your Information

ClearView Diagnostics uses the information we collect for the following purposes:

• To respond to your service inquiries and schedule diagnostic appointments at your Alexandria-area property.
• To conduct on-site window and gutter inspections and document findings through diagnostic photography.
• To provide you with diagnostic reports, recommendations, and targeted solutions for identified problems.
• To maintain records of services provided and follow up on the effectiveness of recommended interventions.
• To send you service confirmations, appointment reminders, and relevant updates about your diagnostic request.
• To improve our website, diagnostic processes, and service offerings based on aggregated usage patterns.
• To comply with legal obligations and protect against fraud or misuse of our services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in limited circumstances:

• Service Processors: If you authorize us to work with contractors, suppliers, or referral partners to implement solutions we recommend, we may share relevant diagnostic findings and property details with those service providers only as necessary to complete the work.
• Legal Compliance: We may disclose your information if required by law, court order, or government authority in Egypt or elsewhere.
• Business Operations: If ClearView Diagnostics is acquired or merged with another entity, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your personal information for as long as necessary to provide our diagnostic services, fulfill your requests, and maintain records of completed inspections. Diagnostic photographs and inspection notes are typically retained for a minimum of two years to support follow-up consultations and to document the condition of your property over time. You may request deletion of your information at any time, subject to legal retention requirements and our need to maintain service records.

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal information, subject to legal and operational constraints.
• Right to Withdraw Consent: If we process your information based on your consent, you may withdraw that consent at any time.
• Right to Object: You may object to certain uses of your information, such as marketing communications.
• Opt-Out of Communications: You may opt out of promotional emails by following the unsubscribe link in any message we send, or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by ClearView Diagnostics. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

8. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

9. International Data Transfers

ClearView Diagnostics operates in Alexandria, Egypt. If you access our website or services from outside Egypt, your information may be transferred to, stored in, and processed in Egypt. By using our services, you consent to such transfers and processing in accordance with this Privacy Policy.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the effective date below. Your continued use of our website and services after any modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:

We will respond to your inquiry within 14 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Effective Date: January 2026